Patient Engagement & Adherence

SkinSAFE by Mayo Clinic — Science-Backed Skincare Safety Platform

Long-term embedded engineering partnership with Mayo Clinic — 180+ production builds shipped to tens of thousands of active users, with zero disruptions to the live platform across the entire 2+ year engagement.

180+
Production builds shipped
0
Disruptions to live users
2+ yrs
Ongoing partnership
SkinSAFE by Mayo Clinic·Patient Engagement & Adherence·2+ year ongoing partnership
The Opportunity

SkinSAFE set out to solve a challenge millions face daily: complex and misleading skincare labels that make it difficult to identify safe products.

Consumers needed a clear, reliable, and science-backed solution to protect their skin health.

The Challenge

Three barriers making safe skincare harder than it should be

Mayo Clinic and HER Inc. needed a long-term engineering partner to continuously improve a clinical-grade skincare safety platform — keeping pace with a growing ingredient database, user growth, and evolving product requirements.

Clinical-grade accuracy at continuous delivery pace
  • 47,000+ products required ongoing validation, not a one-time data import
  • Any inaccuracy in a safety rating had real consequences for users with allergies
  • 180+ production builds had to ship without introducing regressions into live safety data
Scaling a long-term partnership without disrupting a live platform
  • Tens of thousands of active users meant zero tolerance for deployment downtime
  • Feature development had to run in parallel with database maintenance and bug fixes
  • Consistent velocity and quality had to be sustained over years, not a single sprint
The Solution

Science-backed skincare intelligence, built for scale

Embedded engineering team delivering continuous feature development, bug fixes, performance improvements, and release management across 180+ production builds — zero disruption to tens of thousands of active users.

  • Comprehensive ingredient database with clear safety ratings
  • Personalized filters for allergies, sensitivities, and preferences
  • SkinSAFE 100 Score for quick product evaluation
  • Transparent, research-based insights to guide product selection

By combining expert knowledge with intuitive design, SkinSAFE empowers users to make confident skincare decisions.

The Impact

The implementation delivered measurable outcomes:

180+
Production builds shipped
0
Disruptions to live users
2+ yrs
Ongoing partnership
10,000s
Active users served

The implementation of SkinSAFE brought measurable benefits to users:

Greater confidence in choosing safe skincare products

Reduced exposure to allergens and irritants

Streamlined product selection and healthier daily routines

Improved long-term skin health through informed decisions

Compliance & Security
Comprehensive ingredient database with clear safety ratings
Personalized filters for allergies, sensitivities, and preferences
SkinSAFE 100 Score for quick product evaluation
Transparent, research-based insights to guide product selection

Straight From The Client

Bitsol has launched the rebuilt app, which continues to serve tens of thousands of users. The team has shipped 180+ production builds with continuous feature releases and zero disruption. Bitsol's project management is effective and well-structured, and they're very responsive to the client's needs.

Imran Khan
Product Lead, SkinSAFE
cRead full review on Clutch
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